Return Policy

1. Inspection window

You have 5 working days from confirmed delivery to inspect goods and raise a claim. We ask that you check:

• Unit counts against the packing list and inspection report
• Model, capacity, colour and specification against the order confirmation
• Cosmetic condition against the grade stated for the batch
• Functional operation on a representative sample

Claims raised after the inspection window closes may still be considered under warranty (section 5) but cannot be treated as a delivery discrepancy.

2. What we accept back

2.1 Short shipments and wrong goods

If the quantity delivered is short, or goods do not match the specification on your order confirmation, we will make up the shortfall, replace the incorrect items, or credit them in full at our cost. Return freight is paid by us.

2.2 Misgraded goods

If units do not meet the published standard for the grade stated in your inspection report, we will replace, credit or refund the affected units. Please supply photographs and the batch report reference. Return freight is paid by us. Grade definitions are published on our grading standards page.

2.3 Dead on arrival (DOA)

Units that fail to power on or have a functional fault present at delivery are treated as DOA. DOA cover runs for 10 working days from delivery on graded consumer devices and factory sealed goods. We replace or credit DOA units and cover return freight.

A DOA allowance of up to 2% by unit count is normal in graded wholesale stock and is priced into the goods. Where DOA in a batch exceeds 2%, the excess is credited in full.

2.4 Transit damage

Note visible damage on the carrier's delivery documentation at the point of receipt and notify us within 48 hours with photographs of the packaging and goods. Consignments are insured; claims made without notation on the delivery paperwork are significantly harder for us to recover and may be declined by the carrier.

3. What we do not accept back

• Change of mind. Orders confirmed and dispatched cannot be returned because your resale plans changed or market pricing moved.
• Cosmetic condition consistent with the stated grade. Grade C and Grade D stock is sold with visible wear by definition and is priced accordingly.
• Goods that have been modified, repaired, disassembled or re-flashed after delivery, or that have had labels, serials or lot codes removed or altered.
• Units not from the batch supplied. Serial numbers and IMEIs are recorded before dispatch; returns are checked against that record.
• Tested pulls and surplus components used in safety-critical applications against the restriction stated on our grading page.
• Software, licences and activation keys once supplied.

4. Returns procedure

• Step 1 — Notify us. Email support@ecowholesale.eu with your invoice number, batch report reference, affected quantities, serial numbers or IMEIs, and photographs or diagnostic output evidencing the issue.
• Step 2 — Receive an RMA number. We respond within 2 working days. Approved claims are issued an RMA number and return instructions.
• Step 3 — Return the goods. Mark the RMA number clearly on the outside of every carton. Goods must be returned in the packaging supplied, or equivalent protective packaging. Returns sent without an RMA number will be refused at delivery.
• Step 4 — Inspection and resolution. Returns are inspected within 5 working days of arrival. Approved claims are resolved by replacement, credit note or refund to the original payment method, at your preference where stock allows.

5. Warranty

Beyond the DOA period, the following applies:

• Refurbished enterprise hardware (servers, switches, storage, UPS): 12-month return-to-base warranty against functional failure.
• Graded consumer devices: DOA cover only, as set out in section 2.3, unless a longer term is stated in writing on your order confirmation.
• Factory sealed goods: the manufacturer's own warranty applies and is handled through the manufacturer's service network.
• Components: covered against non-conformance with the stated specification. Tested pulls carry a 90-day functional warranty.

Warranty covers functional failure in normal use. It excludes accidental damage, liquid damage, unauthorised repair, and normal battery degradation over time.

6. Refunds and credits

Approved refunds are issued within 10 working days of the returned goods being inspected, to the account from which payment was received. Credit notes may be applied against a future order instead if you prefer. Where a claim is partially approved, we refund the affected units only, not the whole invoice.

7. Freight costs

We pay return freight where the fault is ours: short shipments, wrong goods, misgrading, DOA units and warranty claims within term. You pay return freight where goods are returned for any other reason and we have agreed to accept them. Original outbound freight is refundable only where the entire order is rejected through our fault.

8. Disputes

If we cannot agree on a claim, either party may appoint an independent inspection agent. The cost is borne by whichever party the inspection finds against. This contract is governed by the laws of the Republic of Latvia, and the courts of Latvia have exclusive jurisdiction, save that we may enforce a judgment in any competent jurisdiction.

9. Contact for returns

SIA "ECO"
Reg. No. 40203723108
Priežu iela 6 - 3, Rīga, LV-1005, Latvia
Email: support@ecowholesale.eu
Phone: +371 20 000 000